At Veiba Pharma, we are committed to customer satisfaction. This Refund Policy describes the conditions under which refunds may be granted.
- Eligibility for refunds
Defective products: If you receive a defective or damaged product, you are eligible for a full refund or replacement.
Incorrectly ordered products: If you receive an incorrect product, we will correct the error or refund the purchase price.
Timeframe for returns: To receive a refund, you must notify us within 30 days of receiving the product.
- Non-refundable items
Opened products: Products that have been opened or used are non-refundable unless they are defective.
Perishable goods: Items that are perishable or have a short shelf life cannot be refunded.
- How to request a refund
Contact us: To request a refund, please contact our customer service by email at info@veibapharma.com, stating your order details and the reason for the refund request.
Provide documentation: You may be asked to provide proof of purchase and photos of the defective or incorrect product.
- Refund process
Approval: Once your refund request is approved, you will receive a confirmation email.
Return shipment: If applicable, you will receive instructions on how to return the product. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.