Refund Policy

At Veiba Pharma, we are committed to customer satisfaction. This Refund Policy describes the conditions under which refunds may be granted.

1. Eligibility for refunds

Defective products: If you receive a defective or damaged product, you are eligible for a full refund or replacement.

Incorrectly ordered products: If you receive an incorrect product, we will correct the error or refund the purchase price.

Timeframe for returns: To receive a refund, you must notify us within 30 days of receiving the product.

2. Non-refundable items

Opened products: Products that have been opened or used are non-refundable unless they are defective.

Perishable goods: Items that are perishable or have a short shelf life cannot be refunded.

3. How to request a refund

Contact us: To request a refund, please contact our customer service by email at info@veibapharma.com, stating your order details and the reason for the refund request.

Provide documentation:  You may be asked to provide proof of purchase and photos of the defective or incorrect product.

4. Refund process

Approval: Once your refund request is approved, you will receive a confirmation email.

Return shipment: If applicable, you will receive instructions on how to return the product. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.